RETURNS OF GOODS ON OUR ONLINE PORTAL:

CHANGE OF HEART OR WRONG ITEM PURCHASED:

The Stickman Store will be happy to provide our clients with a full refund for any purchase made on our online store should all the following criteria be met:

1. The item/s are returned to The Stickman Store within 7 days of receiving the item/s.

2. The item/s are in their original packaging you received in and that has:

A. Not been opened and,

B. Has not been damaged in a manner where the item cannot be re-sold.

3. Returned items to The Stickman will be under the expense of the Client.

 

Notice: Custom made doors are in no way refundable or returnable to Stickman Group.

 

DAMAGES AND NOT WORKING ITEMS:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Should you receive any items/s that either damaged or are not working as per the manufacturers specification, our protocol is to allow the company of the product to do an inspection of the item and then should the item be found within warranty it will happily be replaced with the same item.

 

Note: Doors which have been found to be damaged are to be reported to The Stickman Store within 72 hours after delivery. The Stickman Store cannot refund or exchange any doors that are damaged after 72 hours from delivery.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at hello@thestickman.co.za with your order number and what you are wanting to return and we will get back to you with the process.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.